Help
Frequently asked questions
Essential information about choosing a number, payment, incoming SMS and rental management.
Products and numbers
Which rental products are available?
SMS Arena offers service rental and Full number rental. There are no one-time SMS activations.
What is the difference between the products?
With service rental, you choose a platform in advance. Full number rental is not tied to one platform and receives all supported incoming SMS.
Are these virtual or VoIP numbers?
No. The numbers operate on physical mobile-carrier SIMs.
What determines the price?
Price depends on product, country, service and term. The final amount is always shown before order confirmation.
Is SMS delivery guaranteed?
Delivery and acceptance depend on the carrier, country and third-party service rules. Check live catalog availability; SMS Arena cannot guarantee acceptance by every platform.
Can I transfer a number to another user?
Yes. An active rental can be transferred from the dashboard by @username, Telegram ID, email or account ID. The action is irreversible.
Account and rentals
Is Telegram required to sign in?
No. You can register and sign in with email. Telegram is available as an additional sign-in method.
Where can I find the assigned number?
The number appears in your rental list and on its dedicated active-rental screen.
Where do incoming SMS appear?
New messages appear on the corresponding rental screen. While the rental is active, the page checks for updates automatically.
Can I renew a number?
When renewal is available for an active rental, the dashboard shows term and price options. Renewal is not automatic.
What happens when the term ends?
When the paid term ends, the number is removed from your account and permanently removed from SMS Arena's available pool. Late renewal is impossible; received SMS history remains in the dashboard.
Balance and payments
How do I top up my balance?
Open the top-up page, enter an amount and choose an available payment method. The minimum amount and fees are shown before an invoice is created.
When does my balance update?
The balance updates after the payment provider confirms that the invoice was paid successfully.
Where can I check payment status?
The current invoice status appears on the top-up page. Completed and pending operations appear in payment history.
Can I transfer balance or a number?
The dashboard supports balance transfer and transfer of an eligible active rental to another user by username or Telegram ID.
Partner program
How much do I earn from invitees?
20% of each invitee's first top-up and 5% to 12% of all later top-ups for life — the rate grows with your referrals' turnover.
How do I withdraw earnings?
In the dashboard Partner program section: enter an amount from $10, the coin (USDT or USDC), network (ERC-20 or BEP-20) and wallet. An operator processes the request.