Terms of use

The main rules for using number rentals and the dashboard.

Rental exclusivity

While a rental is active, the number is assigned to one account and is not issued to two clients at the same time.

Renewal and expiry

A rental can be renewed only before the paid term ends and only when the option appears in the dashboard. Renewal after expiry is unavailable.

After expiry

When a rental ends, the number is removed from the account and from the shared pool. SMS history remains available only in the client account.

Acceptance by third-party services

Delivery of every SMS is not guaranteed: it depends on the carrier, country and third-party service rules.

Refunds and disputes

If the provider does not confirm a purchase, the balance is not charged. If a rental cannot be provided or turns out not to work and no SMS has been received on it, contact support with the rental ID: after a check the rental is cancelled and its cost is returned to your SMS Arena balance. Whether a third-party service accepts the number and sends a code is outside our control, so these cases are reviewed individually. Funds on the balance are not paid out back to the original payment method as a general rule. Rental and top-up disputes are handled via Telegram support or the on-site chat.

Transfers and partner program

Balance transfers and number transfers between users are irreversible. Partner rewards are credited to the balance and may be withdrawn in USDT/USDC from $10; requests are processed by an operator.