Check in this order
- Confirm that the service and country match the active rental.
- Check that the rental is active and refresh the rental message history.
- Avoid repeated requests because the third-party service may apply a rate limit.
- If the message is still missing, send support the rental ID and request time.
What support needs
Include the service, country, rental ID, request time, and visible error text.
Never send a password or the full verification code in a support request.